Still waiting to hear back from them about why the work they did on my attic cost $15,000 and all they did was put in 3 2x4s and some brackets. It took months for them to call because we "fell through the cracks" even to set up the appointment. Then, when I called to inquire about why the work had cost so much when they did so little, I was told they'd get back to me. Several calls and several months later, I still haven't heard. Save your money, hire a real contractor.